Jobs (From UsabilityNews)

Information Architect - Gloucester

Editor — Thu, 02 Dec 2010 00:00:07 +0000

Deadine: 12 January 2010
Information Architect /User Experience Architect /Customer Experience Architect required urgently for pivotal role within an IT and Technology consultancy based near Gloucester.

It will be necessary to go through SC and DV clearance if you’re not already SC or DV cleared, as you'll be working on high-level government projects in the intelligence area (think Spooks!). My client will pay for your DV clearance, which is worth £20k!

The successful candidate will come from an Information Architect /User Experience Architect /Customer Experience Architect background and will ideally have worked on very large data applications eg web projects, websites or web portals, or an application that sits on an intranet.

You must understand and have experience with User-Centered Design (UCD) and understand how users interact with systems and applications. You must be able to lead a workstream through a discovery and design phase. You need to be commercially aware with very good customer facing skills. Ideally you will have led large programme/s of UCD work (eg large web applications or customer facing web portals) within a large end-user eg an investment bank or teleco operator, or alternatively come from a digital media agency.

Working on a large-scale project you will assist the Creative Architect (effectively the Senior Art Director) who runs the creative applications. There are 50 other people working on this project but you and the Creative Architect are the only creative people on the team. You need to be able to talk to people and be aware of major products and software services that are currently available in the market place. You’ll define screens and work with experts in technology. You will also look at business consulting ie why is the application beneficial to the business, ROI etc.

Your responsibilities are to design and facilitate workshops to draw out user requirements. You will follow UCS methodologies to understand who the end-users are and the needs of the system and applications. This will involve doing scenario and user journeys to define the screens that deliver the needs. You will work closely with client site stakeholders and your internal teams and also with design teams to visualise these solutions and working with development teams to implement them.

My client is looking for 'iphone' quality usability for these large-scale government applications and it’ll be your responsibility to make this happen!

This is an excellent career opportunity, as you’ll work for the only digital media team in the country with DV security clearance. The team you'll work in is a top 10 new media agency but also has the added advantage of being in a large IT consultancy ie it's a broad environment for you to develop your career. The successful candidate will own the visibility and design of the interface. Any experience in enterprise search, Rich Internet Applications (RIA), Internet applications, Adobe Flex etc would be advantageous. As would experience working with one or more of the following: visualisation tools, workflow, filtering info, relevancy engineering.

You need to be passionate and articulate about what you do. Fantastic opportunity for a lucky IA /UX /UEA!! Apply now or call Leo on 020 7469 5656.

Urgent!

Customer Experience Internship - London

Editor — Wed, 03 Mar 2010 00:00:26 +0000

Deadine: 9 March 2010
Cimex is an award winning digital agency with a proven track record of developing successful interactive solutions across a range of digital platforms. We are proud to offer a full-time internship at our office in London, giving someone the chance to work with our exciting customer experience team.

RESPONSIBILITIES
Your primary responsibility will be to work closely with and assist the customer experience team. This can include:
- Planning and conducting user research, including methods such as: ethnographic field studies, usability studies, benchmark studies, competitive evaluations, focus groups, phone interviews, user surveys, heuristic evaluations, prototype evaluations, and similar approaches.
- Preparing data collection materials (eg discussion guides), synthesizing end user research findings, creating presentations and reports, personas, task flows, and general documentation of research techniques and processes.

You will also assist in the pre and post set-up necessary for conducting research, which includes: set-up, recruiting participants, understanding business needs and requirements, implementation details, participant follow-up, artifact logging, and data transference if necessary. You will be working collaboratively with interaction designers and other customer experience professionals to define and improve the usability and accessibility of Cimex’s interactive applications.

QUALIFICATIONS
You must be currently enrolled on an undergraduate or postgraduate degree programme or have graduated from an accredited graduate programme in the area of Cognitive, Experimental or Industrial Psychology, Human Factors or Human Computer Interaction. Prototyping skills (eg Visio, Axure) are desired but not required. You are expected to have excellent verbal and written communications skills. Computer skills are a must with medium to good typing skills. Experience with office applications (eg MS Word, MS Excel) and the Internet are required. You must have the legal right to live and work in the United Kingdom.

This is not a paid internship but we are happy to cover travel expenses. The duration of the internship is flexible.

Please e-mail katerina.tzanidou@cimex.com if you are interested in this role.

User Experience Consultant - London

Editor — Wed, 24 Feb 2010 00:00:25 +0000

Deadine: 12 March 2010
This is a great opportunity to work in a small, dynamic company at the forefront of creating Web solutions that are usable and accessible yet also creative and visually appealing. You will be involved in conducting user research, designing interfaces, rapid prototyping, testing solutions and working across a broad range of projects.

We are looking for applicants of all levels of experience.

ABOUT US
We are a young creative agency specialising in innovative new media design and communication solutions for the public and private sector. Our clients include blue chip companies and Government Departments. We always aim to exceed our client’s expectations delivering beyond their brief and they love us for it. Almost all of our work comes from personal recommendation.

To succeed with us you will need to be passionate about user experience and prepared to champion the user throughout an entire project lifecycle. You should be keen to learn and prepared to test yourself beyond your comfort zone. You will receive extensive personal development and be given plenty of hands on responsibility, dealing directly with clients.

ABOUT YOU
You must have:
• A recognised qualification in HCI or computer science, psychology or related subject.
• A good understanding of research methods and experience of collecting both quantitative and qualitative data.
• Awareness (but preferably proven experience) of a wide range of Web 2.0 technologies
• Experience of writing detailed and compelling reports
• Proven experience of designing interfaces from initial requirements gathering through to creative wireframing and detailed functional definitions
• Excellent command of the English language, good communication skills, the desire and ability to work as part of a successful team.

And, above all, a real passion for interfaces and emerging technologies!

TO APPLY
To apply please send your CV, a covering letter and an example of some appropriate work to dave@fluent-interaction.co.uk. This position is available immediately so please tell us when you would be available to start. Please note: We do NOT use recruitment agencies.

Head of User Experience - London

Editor — Tue, 23 Feb 2010 00:00:26 +0000

Deadine: 10 March 2010
Head of User Experience (Tower Hill, London E1)

Webcredible is looking for a smart cookie to be our new head of UX. In this senior role you'll have overall responsibility for our UX and UCD offering, including managing a team of consultants and supporting our client development work.

ABOUT THE JOB
Reporting directly to a company director, as head of UX you'll be an authority with first class leadership and influencing skills. You'll work closely with internal teams, prospective clients and existing accounts.

Specific responsibilities include:
* Overseeing all our UX client projects, from user research to interaction design
* Taking part in some business development activities, especially with existing clients
* Showing full-cycle leadership to the UX team by leading, mentoring and where necessary supporting UX consultants on complex user research and interaction design projects
* Line-managing a team of 7 senior consultants and user experience consultants
* Taking ownership over the company's UX roadmap and driving innovation within the company to ensure we produce outstanding work
* As a member of the senior management team, participating in management meetings and work closely with other senior members of the company
* Running and helping to develop our public UX training courses
* Acting as an industry commentator, giving presentations and writing thought-leading articles to further enhance our reputation

ABOUT YOU
Although you won't be doing hands-on project work, it's essential that you have strong, full-cycle UCD skills covering all aspects of UX research, design and consultancy. You'll need to have exceptional communication skills, to include people management, leadership, presentation and influencing skills.

You'll need to have experience of:
* Working in a user experience consultancy or digital agency as a head of department or senior user experience practitioner
* Being involved with new business activities as the UX representative, giving presentations and scoping /writing proposals
* Managing UX practitioners
* Delivering full-cycle UCD projects (you'll need lots of experience of this!)
* Defining and managing the scope of projects, including budgeting

You should also have a Masters degree in Human-Computer Interaction or a similar subject, although you likely would have gained this a while ago.

ABOUT WORKING AT WEBCREDIBLE
Here at Webcredible we're only as good as our people. Everyone is given total ownership of their job and is managed on the results they achieve, not the methods they use to get there. You'll have full control over your job and career progression path - it's up to you to decide the direction you want to go in and we'll do whatever it takes to accommodate your needs and make this happen.

BENEFITS
In addition to being rewarded with a competitive salary and excellent career advancement opportunities, you'll benefit from a number of perks:
* Flexible benefits package (you choose the benefits most important to you)
* Company pension scheme
* Flexitime (work to the hours that best suit you)
* 23 days holiday as well as a free day off on your birthday (plus option to buy more holiday)
* Commission on any leads generated
* 3-day personal training /conference budget per year
* Travel loan
* Free book purchase every month
* Free team lunch and evening social event every month
* Free fruit and fresh coffee every day (the most important of all!)

Sounds like you? Sound like the kind of job you could do? Send over your CV and covering email to uxjobs@webcredible.co.uk and you could be working here sooner than you think!

Please only apply if you are eligible to work in the UK thanks.

Freelance UX role - London

Editor — Thu, 18 Feb 2010 00:00:02 +0000

Deadine: 1 March 2010
My client, a respected usability consultancy with a predominantly FTSE100 client base, is looking for a freelance to work on a project 3.5 days from March 1st, followed by a client-side workshop the following Monday.

The project is for a FS institution and will involve an expert review of a current product; including usability best practice, insights into customer base, competitor analysis, landscaping and issue recognitions. This expert review, which can be conducted from either the client's London HQ or split between HQ and home working, will be followed by the client-side workshop to present the findings and make recommendations. You must be able to start work on this project from March 1st, and have previous exposure to financial services. As always, opportunities within this growing consultancy are strong.

If you are interested, please contact Ben Tregoing, ben@wearefutureheads.co.uk, with CV and work samples.Start date March 1st, £350p/day, please quote ref J215.